If you’ve ever found yourself sprinting to the airport because you’re late for a flight or biting your nails on the tarmac because of a tight connection, here are a few pieces of advice that could give you the few precious minutes you need to catch your flight. Take a taxi, unless the train […]
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Frequent Flyer Programs, Transferable Points, and Competitive Pressure
Author note: This is a long post, but it’s designed to generate discussion on how transferable points (Ultimate Rewards, Starpoints, Amex Membership Rewards and now Citi ThankYou points) are going to change how airlines set mileage redemption prices and compete with each other on price, quality and value. The views here are my own, but having spent […]
Winning the Hearts and Minds of Airline Phone Agents: When Things Go Wrong
On Wednesday, we looked at how to talk with agents for complicated award bookings, with a focus on making the conversation as quick and painless as possible. Today, we’ll look at (as many reasons I could think of) what to do when the agent hits a snag or can’t book an award ticket. Sometimes it’s […]
Hacking Award Seats to Asia: All 177 Routes!
In the last installment, we looked at all 403 Trans-Atlantic routes where award seats can be booked with miles. Now we turn our attention to Asia to find additional cities that aren’t hub captive, but still get a lot of traffic. These two factors will likely drive prices lower, for revenue fares (If you subscribe […]